Core Services

  1. Quality Improvement/Loss Prevention: A program which supports several affinity groups and provides access to resources and expertise to assist the Members' efforts to improve the health of the communities served and to improve the quality of patient care.
    • Provide consultation and assistance to individual Members to:
      • strengthen and enhance local quality improvement programs; and
      • develop effective coordination of patient care and loss prevention programs.
    • Support among and across the Members:
      • coordination of collaborative patient care quality improvement initiatives;
      • coordination of collaborative initiatives to improve quality of care across specific populations, e.g. acute myocardial infarction (MI) and obstetrics (OB);
      • gathering of comparative data and development of quality indicator comparisons; and
      • forums for networking and sharing of best practices for quality improvement and loss prevention.
    • Provide continuing educational programs for staff, physicians, multi-disciplinary teams and Trustees of the Members.
  2. Financial Planning and Benchmarking: A program which supports several affinity groups and provides access to resources and expertise to assist Members improve financial performance, operational efficiencies and financial stewardship. Additionally, the program provides financial planning and accounting services to the New England Alliance for Health.
    • Provide expertise in financial planning and general financial consultative services to the Members, including assistance with annual and long-term financial planning, capital planning, financial accounting and analysis, review and evaluation of financing transactions and review of investment and debt management policies. In addition, makes resources available to attend Member Finance Committee meetings.
    • Facilitate sharing of financial information and activities across the Members, including gathering comparative data from the Members for the development and comparison of financial benchmark indicators.
    • Support multiple financial affinity groups and provide forums for financial leaders to share best financial practices and discuss and share solutions to common problems, issues and concerns.
    • Provide continuing education programs for Members' financial and operational staff and Trustees of the Members.
    • Coordinate budgeting and financial reporting for the New England Alliance for Health. Also monitor and allocate any GPO (group purchasing organization) or vendor distributions received in connection with group purchasing contracts or arrangements.
  3. Materials Management and Pharmacy Services: A collaborative program which (1) utilizes the purchasing leverage of the combined membership to help contain health care costs through effective negotiation of pharmaceuticals, supplies, services and capital acquisition contracts; and (2) utilizes affinity groups to improve clinical, operational and management services performance.
    • Leverage volume of the New England Alliance for Health Members to access preferred pricing and negotiate better contract language and terms, enabling Members to better control health care costs.
    • Provide forums and assist Members to work collectively to:
      • pursue contracting opportunities which reduce costs for pharmaceuticals, supplies, services and capital equipment;
      • support initiatives across the New England Alliance for Health to reduce Members' materials and pharmacy costs, improve operational performance and improve clinical care;
      • enhance the effectiveness of materials management and pharmacy services through networking and sharing of best practices; and
      • discuss and share solutions to common problems, issues and concerns.
    • Coordinate formal continuing education programs for Members’ pharmacists and other professionals.
  4. Professional Staff Education and Development: A program which supports affinity groups and focuses on access to resources and expertise and providing continuing education programs to assist the Members develop and retain professional staff.
    • Develop ongoing programs to assist Members in the professional growth and development of nursing and other professional staff. Also provide access to continuing education for nurses and other clinicians. These efforts are needed to increase the retention of qualified nurses and other professional staff and to improve their leadership capabilities.
    • Provide a forum and support effective collaboration for Members' nurse executives and human resource managers to:
      • share best practices in nurse and staff development, retention, and multi-disciplinary performance improvement; and
      • discuss and share solutions to common problems, issues and concerns.
    • Engage multi-disciplinary resources to assist in specific projects (i.e. care coordination, didactic and simulated training, and career development).
  5. Information Services: A program which supports an affinity group and provides access to resources and expertise and provides educational programs to assist the Members stay abreast of technological advances and issues. Also provides information technology support to the New England Alliance for Health.
    • Provide a forum for Members to share best practices in information technology and discuss and share solutions to common problems, issues and concerns.
    • Coordinate educational programs on information technology to assist Members stay abreast of information technology advances and changes in the information technology and web (internet and intranet) environment.
    • Coordinate group purchasing of computer hardware, software and services, where possible, and provide support in evaluating and negotiating video conferencing equipment acquisitions.
    • Maintain the New England Alliance for Health's internet website, provide ability to communicate easily among the Members by maintaining New England Alliance for Health level e-mail addresses for key employees at each Member and provide access to the New England Alliance for Health intranet.
  6. Program Administration: Leadership of the New England Alliance for Health will oversee programs and services of the New England Alliance for Health, including the affinity groups and continuing education to ensure the New England Alliance for Health is fulfilling its mission to assist its Members improve the health of the communities they serve.
    • Oversee the programs and provision of services to the New England Alliance for Health Members, including:
      • monitoring the quality of the programs and services provided under the D-H master contract;
      • coordinating and managing D-H staff charged with providing the resources and expertise to support the New England Alliance for Health core and other services;
      • understanding and monitoring Member expectations and soliciting feedback;
      • participating in ongoing program design; and
      • managing the budget and other administrative functions of the New England Alliance for Health.
    • Serve as coordinator for peer affinity groups to enable Member staff and Member Trustees to meet regularly with their counterparts from other Members to share best practices, develop collaborative solutions to common problems, and pursue continuing education opportunities.

      Examples of expected affinity groups, in addition to those noted above, include CEOs, Chief Medical Officers, and other professional groups. Affinity groups may also be organized for Member governance bodies including trustee board chairs, finance committee chairs and trustees involved with quality improvement initiatives.